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The Biggest Innovators in Travel and Hospitality: Summer Edition

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Skift Take

The distance between very good and superb is actually quite far and it requires motivated teams, attention to detail, and above all creativity to break out of commodity service delivery. Here are a few brands, ideas, and services that deserve a tip of the hat.

The pace of travel’s resurgence means this recurring column feature feels right to do twice a year, as I have in the past. There has been a lot to take in, and crisis has been a forcing factor for interesting ideas born from constraint. There is also a bit of bad behavior in the market, with price gouging and formerly iconic names still trading on badge value though their service isn’t up to snuff. Still, we opt for a more cheery outlook, giving airtime to the places and spaces that manage to stand out.

After all, the distance between very good, and superb is actually quite far. And it requires motivated teams, attention to detail, and above all creativity to break out of commodity service delivery.

Here are a few brands, ideas, and services that deserve a tip of the hat:

Best Short-Haul Airline Concept

I’ve heard a lot of rumblings about JSX, but just got around to trying it. And I’m a convert. It takes the best part of private travel, the ability to turn up 20 minutes before your flight, and turns it into its brand superpower. They fly retrofitted Embraers which are perfectly nice, but the true appeal of the product is getting to skip the chaos of summer airports completely. Plus, the company is run by someone who knows brand and operations well: Alex Wilcox, who logged time at Virgin and Jetblue. He’s pragmatic, sharp, and the product has been delivering.

A flight attendant on board a JSX flight. Source: JSX

Hotel Brand to Watch

I’ve been patiently watching Alila, born in Asia, and now part of Hyatt. The brand is starting to beautifully come together: it is focused on nature-centric experiences (think Big Sur and Oman). It takes awhile for a brand to find its footing, but my experiences with Alila Marea in San Diego as well as the Alila in Southern Oman showed me a brand that is going to be competing with the big players for luxury spend, set in interesting new areas around the globe. They’ve nicely built off of the hospitality and design of the brand’s Asian roots, and are starting to bring all elements together nicely.

Best Super Luxury Brand

If we’re being honest, there are really only a few chains operating at a hyper luxury space in terms of service, vision, consistency and the “wow” effect. Sharing airspace with Oetker, Aman, Nihi, and Soneva is Airelles, who have been on my radar lately thanks to some interesting openings and strong word-of-mouth from connected travelers. They are expanding their portfolio rapidly in France with two properties in Saint-Tropez, following their launch of their Château de Versailles property last year. The brand’s earlier properties, particularly Courchevel, have a cult-like following and it will be interesting to see if they can scale the touch and service as the brand grows. This is the true challenge at the highest level.

Best First Lounge

It gets a lot of airtime among the long haul set, but Qatar’s Al Safwa lounge has been getting better and better. It is museum-like in its tranquility, and service is polished and professional. The sleeping rooms have gotten me through many long layovers at Doha.

Best Brand Culture

It says a lot about a brand to see who they aspire to hire as GMs. I’ve been really inspired by the design and execution of Proper. Their downtown LA opening is manned by Stephane Lacroix, a luxury veteran who has the new property running crisply. Santa Monica is helmed by the superb Julien Laracine, a veteran of Nihi, who co-runs the hotel with his wife Carla Stoffel. Friends I’ve referred his way come back raving with his attention to detail, warmth and overall vibe. The duo also managed to steward the property through the doldrums of Covid back into its thriving self.

Most Exciting Openings

Two openings caught my eye for their sheer ambition: Raffles London at the OWO and Passalacqua in Lake Como. The former, like the original in Singapore is epic in scale and will be a restaurant and bar destination as well as a hotel, transforming Whitehall in the same way the Ned did the financial district in London. It is manned by a superb hotelier, Philippe le Boeuf. Passalacqua, from the owners of Grand Hotel Tremezzo, has an anytime, anywhere approach to service and one of the best views of the lake, with a JJ Martin-designed pool.

Passalacqua on Lake Como Source: Passalacqua.

Best Room

The Rooster in Antiparos is labor of love, built within a 30-acre site of hills, ruins, rocks and sand dunes in Greece. The founder, Athanasia Comninos, created a small, perfectly formed property that feels private, unspoiled, and too good to be true. The fact it is a personal project is very apparent, though there are architectural nods to Aman with some of the room layouts, it also feels completely unique. And because of the friction required to get to Antiparos, it is unlikely to be overun by hedonistic hordes. The room design is tranquil, and fits beautifully with its environs. The roosters crowing nearby in the morning give you a clue as to the name’s origins.

Best F&B

I was in Amman, Jordan toward the end of the year, and was absolutely impressed by the recent re-fit of F&B at the Four Seasons Amman. The hotel has long been a place of diplomatic intrique and hushed conversations, which they playfully parlayed into Sirr, a secret bar with dark wood paneling and some of the best bartenders in the city. They were able to recreate one of my favorites from Employees Only, the Billionare, perfectly. Also, La Capitale was an absolute standout brasserie helmed by people who really loved their jobs. I found myself lured back because things were run so well.

Best Hotel Experience This Year

I thought Auberge’s re-fit of the Mauna Lani on the big island of Hawaii was inspired. They did an incredible job with the design, F&B, and notably the experiences: where as I detailed in a longer column, they manage to thread Hawaii’s cultural depth through their experiences, doing something more soulful and meaningful than the stock-standard island hedonism. Everything was considered, including retail (there’s a Goop), as well as NYC-style deli items among the locally roasted Kona coffee. It’s hard to make all elements come together, and they did.

Brightest Hoteliers

Sanjiv Hulugalle, Pete Alles and Danny Akaka from Auberge lead with vibes, energy, and optimism. Stephanie Pournaras and Yasmin Natheer Al-Sati of Four Seasons are tight on the details and the craft of hospitality on every level. Rubina Gurung from Al Maha in Doha goes above and beyond. And finally, I’m sending best wishes to the ever elegant Petar Krstic of Aman as he is poised to open the new property in New York.

Best Conversation

For the longest time, I noticed an elegant signature on the welcome when I’d check into the Park Hyatt Tokyo: Philippe Roux-Dessarps. He’s a legendary hotelier who I only knew by this signature, and by reputation. We got to spend some time at his new post, The Four Seasons Astir Palace on the Athenian Riviera and followed was a wide ranging conversation on Japan, detail, hospitality, and brand. It was a pleasure to spend time and see how he’s bringing an international career to bear with one of the brand’s priority properties. And it was nice to put a signature to a person, finally.

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Air travel is getting worse. Here are 6 tips to make it less of a headache.

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Thousands of flights were canceled or delayed over the Father’s Day weekend, with the chaos at airports in the U.S. and abroad pointing to a summer of discontent for travelers. Airlines, tricky to operate under the best of conditions, are now also grappling with severe personnel shortages just as passengers return in droves as the pandemic eases. 

“We’re used to navigating around weather delays in the summer, but having this huge travel resurgence combined with weather and staffing issues at airports and airlines has made it a much more complicated landscape,” said Misty Belles, a travel expert and spokesperson for Virtuoso, a global network of travel advisers specializing in luxury experiences.

So what can you do to minimize the frustrations? Travel pros recommend some tricks of the trade to make air travel less of a headache this summer. 

Book through the airline

Booking your ticket directly through an airline can make for more effective customer service and faster rebooking if necessary. By contrast, airlines tend to be less helpful when your travel arrangements are made through online aggregators such as Expedia or Priceline.

“There has never been a more important time to book directly with the airline. When you book through a third party and you have to rebook, the airline says, ‘Go to them,'” Willis Orlando, travel expert at Scott’s Cheap Flights, told CBS MoneyWatch. “They also have less robust customer service operations than an airline does.”

Even if it can seem like takes forever to connect with an airline customer service representative, once you’re in touch they can usually resolve problems.

“With online travel sites, there is an extra layer of communication and policies, and you’re not always owed the same as what you are if you booked through the airline,” Orlando added. 

Catch the first flight of the day

Another rule of thumb is to always book the first departing flight of the day for a better chance of it taking off on-time, even if it’s $50 or $100 more expensive than other fares.

“Take the first morning flight out,” Belles of Virtuoso said. “It’s painful getting up at 4 a.m., but those flights are less likely to get bumped as the day goes on and things get backed up.” 

Plus, bad weather typically disrupt operations later in the day, she added.

For extra assurance, purchase a second, fully-refundable ticket for a flight scheduled two to three hours later. If your first flight is cancelled or significantly delayed, call the airline and request a full refund — then hop on the second flight.

When arranging a backup flight, book through a different carrier and try to use airline miles or points, which go right back into your travel bank if you end up cancelling the flight.   

“Booking tickets with airline miles gives you the benefit of a refundable ticket without paying for one. You can get your miles credited back to your account,” said Melissa Biggs Bradley, founder of Indagare Travel, a luxury travel planning company. 

Fly direct

On a recent trip, Bradley flew from New York to Venice, Italy, and then drove an hour and a half to Slovenia, as opposed to connecting through Paris or Amsterdam and flying to a regional airport located closer to her final destination. And she’s glad she did. 

“Other people went through Paris or Amsterdam and connected and had massive lines, huge issues with bags and worries about flights being cancelled,” she said. “They would have been much better off going to a major airport a little further away and doing that drive.”

Of course, direct flights are more expensive than routes with connections, but they reduce the odds of something going wrong that mars your long-awaited vacation.  

“Avoid connections. If there are two or three legs, you’re doubling or tripling your chances of running into a problem,” said James Ferrara, co-founder and president of InteleTravel, a network of 75,000 independent travel advisers. “The more you can connect the lower the price, so it’s not an option for everyone.”

If you must use connecting flights, don’t even think about a 45 minute layover. Give yourself at least two hours, or longer.

Upgrade to be first in line

Once you’ve booked your flight, download your airline’s mobile app and enable text messages to receive alerts related to your flight. Also join the airline’s frequent-flier program. 

“All of those things will help you get information quicker,” Ferrara said. 

Consider upgrading to a premium seat if one is available. Indeed, the better your standing with the airline, the more priority you’ll be given when it comes to rebooking a canceled or significantly delayed flight. 

“When seats are overbooked or flights are canceled, they award seats on new planes based upon your status on that first plane. First class, business class and passengers with higher mileage levels will be rebooked first. You’ll get a seat before the person at the back of the plane does,” Bradley said. 

If you work with a travel adviser, they will take care of the rebooking process for you and advocate on your behalf. And it won’t cost you anything, as their fees are paid by airlines and hotels. 

Travel on a Wednesday

If you’re traveling for an event like a wedding or sports tournament, if possible plan on arriving a couple of days in advance. Building a two to three day cushion leaves room for canceled flights or other travel mishaps without it causing you to miss the main event. 

“Don’t count on flying and arriving the same day,” Bradley said. “Build in a buffer and you’ll get there.” 


Travel Watch: Tips and tricks for summer trips

03:46

Take an extra day off of work and fly on a weekday if you can. Also avoid flying between Friday and Monday, experts say. 

“The most important thing right now is not to fly on weekends. This is what weekends are going to look like at least through the summer,” Ferrara said, referring to the recent chaos at airports. 

Only bring carry-on

If possible, avoid checking luggage, which avoids long bag drop lines at airports. Bradley urges her clients to either carry on or ship. In addition, if your flight is canceled and you have your bag with you, you’ll be more nimble. 

“You can jump on a different flight, whereas if your bag is in the belly of plane, it takes longer to maneuver and get yourself on a different flight,” Bradley said. “I am huge proponent of never checking your bag.”

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You Can Book Your Next Hotel Room on Instagram — Here’s How

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Best and Worst Times to Travel – NECN

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Memorial Day Weekend is expected to be both busy and expensive this year with inflation driving up travel costs.

It’s not great timing for the unofficial start of summer, which kicks off this coming weekend. Nearly 40 million people are expected to travel ahead of the long weekend, which is up 4% from last year. Add that on top of the skyrocketing prices for gas, airfare car rentals, and you have yourself a pretty big headache.

Average domestic flight prices are up 46% from 2019. Some flights are already sold out for weeks and, unfortunately, things are not much better on the ground.

It’s hard not to notice the skyrocketing cost of fuel with people thinking about driving during the upcoming summer vacation — or even driving to the corner store. A gallon of regular gas in Massachusetts is now $4.47, according to AAA — up 17 cents from last week. A year ago, it was $2.89.

Gas prices are expected to average close to $4.65 by next weekend, which is a 51% increase over last year. So how do you make the best of it and try to avoid all the stress if you’re driving? The worst roads in the region area to travel are the Expressway south and Purchase Street from Route 24, according to AAA.

The times that you want to avoid driving are Thursday and Friday between 1 p.m. and 8 p.m. The best time to drive is early in the morning before 7 a.m. or after 9 p.m. on Thursday and Friday.

For those who are heading home Monday, the best time to drive is after 11 a.m. because the traffic will be worse in the afternoon. For those who are flying, experts suggest booking midweek and early morning flights as well.

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T-Pain Showcases Upbeat Banger ‘That’s Just Tips’ on ‘Corden’

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T-Pain stopped by The Late Late Show to perform his recent single, “That’s Just Tips.” Dressed in a red suit and white cowboy hat, the rapper gave a high-energy performance of the track along with his live band.

The rapper dropped “That’s Just Tips” earlier this week via Nappy Boy Entertainment/Empire. The track follows several recent collaborations, including last year’s “I Like Dat,” which saw T-Pain teaming up with Kehlani. He also appeared on Denzel Curry’s recent single, “Troubles,” off the rapper’s recent album, Melt My Eyez See Your Future.

T-Pain will hit the road this month for The Road To Wiscansin Tour. The 18-date trek kicks off May 10 in San Francisco, making stops in Los Angeles, Phoenix, Las Vegas, Atlanta, and New York. The tour will wrap up at his inaugural “Wiscansin Festival” at the Eagles Ballroom in Milwaukee on June 11. Tickets are on sale now.



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Solo Travel Tips: 6 Best Tips for Women Traveling Alone | Safety

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Traveling solo can be empowering and rewarding, offering moments of self-discovery and deep reflection. Understandably some women are intimated to travel alone, with the key concern being safety. With careful planning, however, and the right mindset, you can minimize the risks to ensure a rewarding safe travel experience.


Here is my top advice for women traveling solo, from a woman who does it time and time again:

  1. First and foremost, book a trip with a reputable tour operator. Even if they are a bit higher – you can’t compromise safety.
  2. Do guided tours and, better yet, private tours if you can. Not only does it provide access to unique places and people, but it supports the local economy and encourages communities to value tourism. Guided tours ensure that you are in the right places, and not a naïve tourist who could potentially be taken advantage of.
  3. Consider forgoing the larger properties and choose to stay at smaller boutique/owner run properties. This usually allows for a more attentive experience from the staff and you almost feel like you become part of the family. You may feel safer and more secure in this environment and that the property is looking out for you. In big hotels, it is easy to become lost in the crowd.
  4. Share your full travel itinerary with someone back home in advance. Make sure they understand the potential time differences when trying to get hold of you and know where you are daily.
  5. Consider scheduled road transfers vs. Uber or public transportation unless it’s well established like in larger cities such as LondonParis or New York. Book scheduled road transfers through a reputable operator always.
  6. Schedule “check-ins” with your loved ones back home. It helps alleviate concerns as well as making them part of your experience. It also ensures that they are on track with your whereabouts at all times.


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Van life: Meet the woman who turns Airstreams into homes.

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(CNN) — The ability to wake up in a different place every day, live and work in some of the world’s loveliest places, and feel absolute freedom — it’s no wonder that many people dream of life on the road.

Kate Oliver not only succeeded in making van life a reality — but she also turned it into a business. Along with her wife, Ellen Prasse, Oliver launched The Modern Caravan, a business that took them all over America as they repaired old Airstream camper vans — a business built on the back of their gorgeous renovation of their first Airstream, Louise.
Now Oliver has published a book, “The Modern Caravan” — something of a meditation on van life, profiling people who have restored their own vans, looking at their lifestyle and renovation tips. But it’s also a guide to Oliver and Prasse’s aesthetic, and how to achieve that DIY-style. Because, they say, everyone loves the open road — even if we don’t quite know why.

Dreaming of another life

Oliver says we all have a hankering for the open road.

Oliver says we all have a hankering for the open road.

Kate Oliver

Growing up in the Midwest, Oliver felt out of place. “I never really felt like I fit, and I didn’t have an easy childhood,” she says. Instead, she retreated into her imagination, calling the local library her “escape.”

“Initially it was all fiction, then one day I wandered up and found architecture and interior design books, and I thought, ‘Oh my god, those are real places, they exist somewhere with people in them,'” she says.

“There was something in those pages and photographs that I could just imagine myself into. Obviously the photos were staged, and my nine-year-old mind didn’t know that, but there was often food on a counter being prepared, and I imagined the whole scenario playing out. I thought, I want that kind of life, full of gatherings.”

She got that different lifestyle — though in a rather different way than she’d imagined, from looking at those library books.

‘What if we sold everything?’

Oliver and her wife wanted more for their daughter. On the road, they found it.

Oliver and her wife wanted more for their daughter. On the road, they found it.

Kate Oliver

In 2013, Oliver and Prasse had started talking about the future. They wanted something more for them and their four-year-old daughter, but weren’t quite sure what.

“For six months, we’d sit up every night drinking tea, talking about what that meant,” she says.

“We never really came to a conclusion, but one morning in January 2014, I stumbled across some photos of a band on tour. Someone in the band seemingly had a kid and was taking their kid on tour.”

It was a light bulb moment.

“That was it — I thought, I know we don’t have a van but that’s what we need to do. I texted my wife at work, and said, what if we sold everything, bought a van and traveled — and she said yes.”

That, as Oliver says, was that. The next morning, as Prasse went to work, Oliver got to work, planning their lifestyle change. Back in 2014, she said, “it wasn’t really common — van life wasn’t a thing.” She also admits, “We didn’t know what was coming.”

The grind to build a home

Some people live permanently on the road, others park up in their gardens.

Some people live permanently on the road, others park up in their gardens.

Kate Oliver

Because from pictures on Instagram, turning an Airstream into a natty home looks pretty glamorous. In fact, says Oliver, it was difficult, not always pleasant, and heavy-duty labor.

“We hoped we’d find a really cool vintage Airstream, and maybe paint it a bit,” she says. After several months, they found one that seemed to fit the bill — but then they took it home.

“Once we started doing the basic digging in, we said, ‘Oh my god, this is a much bigger project.'”

Mice had chewed through the electrics, meaning the entire thing had to be rewired. The interiors needed huge work, too.

“Within a few months we’d taken the entire thing down to the chassis and the shell,” says Oliver.

“You could stand with your feet on the earth but still in your trailer.”

‘Sweat, tears and cursing’

Oliver's book travels the States, meeting people who've renovated their own vans.

Oliver’s book travels the States, meeting people who’ve renovated their own vans.

Kate Oliver

Oliver had no experience at all with renovation or building work, but Prasse had — her mother is an electrical engineer, and she’d learned from her “fix it” family. A love of sculpture also meant she was good with her hands, and had an eye for what worked.

In her book, Oliver talks about the physicality of the work — tough manual labor that changed them physically. That she enjoyed it was a surprise, she says: “Once I got into a flow I really enjoyed the physical labor, and I was amazed at how well our strengths and weaknesses played off each other. Where I didn’t have a strength she did, and vice versa.”

Today, people looking at their finished products or flicking through Oliver’s book won’t see the “sweat, tears and cursing” she says goes into a van rebuild — not least because of all the layers of work.

“Normally a contractor building a house has someone coming in to do the electrical work, plumbing, drywall, custom cabinetry, or custom furniture,” she says.

“We do all that.”

The only thing they don’t do anymore? Upholstery. “We’ll happily wield the power tools but when it comes to the sewing machine we need professionals,” says Oliver.

The tricky start

Oliver and Prasse have renovated 12 Airstreams, including three they lived in themselves.

Oliver and Prasse have renovated 12 Airstreams, including three they lived in themselves.

Kate Oliver

It took a year to renovate the van they would christen Louise. During that time, they sold their house and moved into the van, creating their home as they lived in it. Eighteen months later, they were on the road. They traveled across the States in Louise, bedding down in the desert and beside the ocean, living the van life dream.

It was while they were on the road that they realized that they could make a business out of renovation. The idea was simple: to travel in their Airstream to clients’ houses, where they would work onsite, doing Louise-style transformations of old jalopies into sleek campers.

Nowadays, with the proliferation of the “van life” movement, and companies offering transformation services everywhere, it’d be hard to make a name for yourselves. But in 2017 it was easier.

“We were in the sweet spot where the travel lifestyle was taking off, not a lot of others were doing what we were doing, and Instagram was about organic growth,” says Oliver.

They traveled across the States — by this time in their second renovated Airstream, June — driving to clients’ houses and doing up their vans on site. Interestingly, most of their clients were women — coupled up but “with their husbands going along with it,” says Oliver.

Seeking safety

The book follows van dwellers, like rockclimbers Gabi and Brandon.

The book follows van dwellers, like rockclimbers Gabi and Brandon.

Kate Oliver

It wasn’t all the dream they’d expected, however. In the her book, Oliver talks about experiencing misogyny and homophobia on the job. “Sometimes we want to think we’re more progressive and accepting than we actually are,” she says.

In fact, it was one terrible experience that made them decided to give up their business model of visiting the clients in situ.

“When we started, we wanted to roll our love of travel in with the business, and said we wouldn’t take contracts further out than two years because we wanted to evaluate whether it was working or not,” says Oliver.

“We knew before we went to that last job that it wasn’t very sustainable — we were working insane hours, homeschooling our daughter, working constantly. We weren’t exploring. This was not the way we wanted to do things.”

Around the same time, in early 2019, a friend let them know about a new trailer for sale — the couple immediately said they wanted to buy it, and do it up for themselves.

“We were going to start flipping Airstreams: buying, renovating and then selling them — it felt more doable and safer,” says Oliver. They called their new vehicle Hope. Eventually, they sold her to a woman “to park on her own land, as a way to live in peace and solitude and grow deeper into herself,” as Oliver writes in the book. Their next Airstream? Hawk, in which she wrote it.

Van life in a pandemic

Having a van is your chance to express your personality, says Oliver.

Having a van is your chance to express your personality, says Oliver.

Kate Oliver

Because, just as they were embarking on this new chapter, Oliver was asked to write about van life. So they jumped back behind Hawk’s newly restored wheel and spent the next year the US, photographing people who were living in renovated Airstreams. They were already talking about potentially settling down, with their daughter ready to start junior high school, when the pandemic hit.

“Covid really forced our hand,” she says. “We were back on the road when the world shut down. Campgrounds were closing, everyone was saying go home, but for nomads, where do you go home to?”

They parked up in the back yard of Prasse’s parents’ house in Kansas, and stayed there for a few months. Then they talked. A studio was a necessity to carry out their renovation work, they decided.

“Staying in my inlaws’ back yard wasn’t an option, so we said, OK, it’s time to settle down,” says Oliver. On June 4, 2020 — she remembers the date instantly — they moved into a house, back in the Midwest.

Nearly two years on, they’re working on their 12th vehicle.

Matching personality with van

Some keep their vans on their property, as a fuller expression of themselves.

Some keep their vans on their property, as a fuller expression of themselves.

Kate Oliver

For Oliver, the road is, clearly, life — and she wants to bring that life to the projects they work on for other people. So how do you encapsulate someone’s essence in a camper van?

“I can’t design for someone if I don’t know who they are,” she says. “I like to have really intimate conversations — some are up for that, some are not. We start with how they live now. That’s crucial — for clients wanting to use it as a home it’s important to get a sense of the way they work, and move through a space, so they don’t feel their movements are having to shift.

“I want to know what they do for work, what their style of work is. Do they prefer to sit on a couch, at a desk, do they need a separate workspace?”

Once they’ve talked needs and style, they move on to design. The couple’s signature touches? Frosted Plexiglass doors separating living spaces, and lots of walnut wood to bring the outdoors in.

Oliver is a firm believer of the power of getting out on the road.

“When I went out there for the first time, and I was so far from the Midwest, everything I’d been raised in, I could breathe and see myself for the first time,” she says.

“I could see who I was because I had the space and time to think about it. I think a lot of people think of it as escapism — I went to escape my life I didn’t want, and find the life I did [want]. There’s so much distracting us, and we lose sight of ourselves really easily.

“I think people go to find out who they are away from all of that. I think we need to sit in that quiet.”

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